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| . The Dawn of a New Age of Publishing Business Software . . . The AnyBook Professional Series Help Documentation and Program Support Getting Started Manual If
you're just getting underway with AnyBook, the following "Getting
Started" Manual may be helpful. It includes lots of screen
displays and very simple and to-the-point explanations. (Level I,
II & III users: the screen displays found in the manual are
from Level IV and V, but all of the material applies to your program as
well.) AnyBook Getting Started Manual AnyBookManual.pdf (350 Kbytes) AnyBook's Built-in Help System AnyBook has an extensive help system built into the program. We take great pride in the help system, and are constantly updating it, trying to make it even better. Each year we look carefully at users' questions, and if we find that we are missing useful information, we add it or refine the existing material. Many computer software programs have only rudimentary help information which requires you to search the web or to seek out other sources of documentation in order to run the program. AnyBook isn't like that. We think that full and complete help documentation should come right along with the program. You shouldn't have to look elsewhere to figure out how to do something. All in all, you'll find that AnyBook's built in help system a refreshing change from most software out there. In fact, over 450 pages of help information are included with the Level I, II and III programs, and 850 pages of help information are included with the Level IV, V, and VI programs. You'll find the basics to help get you started, tips to improve your business, and plenty of details when details are needed. AnyBook Instructional Guides We have prepared several instructional guides which cover key topics in AnyBook. Click here for more information. Existing Users: Updates & Re-installing the Program Information on updates, how to re-install, new macros for on-line shipment processing, and other information are found here: more information. Support If it's a short question that we can answer quickly, there's no charge for support. Yes. You heard that right. We do not charge for short, easily answered questions. If, however, a question takes more time and effort on our part, then, of course, we do need to charge. It depends on much staff time it takes, but on average, our rates start around $20. (How does that compare? Microsoft charges $59 for Vista support, and you'll find similar costs with other software companies.) But, in most situations, you'll find that it's not necessary to seek support. AnyBook, itself, has a simple, natural feel to it. It's easy enough to use that some users rarely ever refer to the help documention. Each of the screen displays throughout the program help guide you from one process to another. We believe that most users would rather help themselves, and, thus, as explained above, we've included hundreds of pages of help documentation with the program. The documentation covers all aspects of the program and includes helpful hints and suggestions. You can reach the help documentation by clicking on the "Help" buttons found throughout the program or selecting HELP > SEARCH HELP from the menu on top of the screen. How to Reach Us & A Note About Calling We understand that despite all of the help documentation provided with the program, questions will come up. If you can't find an answer to a problem, then, by all means, you are more than welcome to contact us. You can reach us by emailing us or by calling. You'll be happy to know that you don't have to fill out an on-line form or wade through a phone menu system. You'll also happy to know that we take care of all support in-house. You won't be sent to deal with someone in a remote "call center." Rather, you'll be able to talk and/or correspond with members of our programming staff who know the program better than anyone. A note about calling. If you are seeking free support (when we answer short questions), we just ask that you call us. (In the same regard, we are unable to return phone calls if it concerns free support.) If you call and can't reach us, drop us an email. We'll provide you with the best times to call. Our email and phone support numbers are found here: Contact More Support Information AnyBook Instructional Guides Do You Need Accounting Software in Addition to AnyBook? We've prepared some special information on the use of accounting software with AnyBook. For more information, see Use of Quickbooks & Other Software with AnyBook AnyBook is another carefully crafted software program from:  Great Rift Software  Innovation, Excellence and Service |