General Information on Support
If you've recently purchased the program and are getting underway, we don't charge for support. After the first two months, we do need to charge. It depends on how much time it takes to work through your questions. Generally, we charge around $35 per incident -- less than that, if it's easily answered. And, a bit more, if it's more time consuming. How does that compare? Microsoft charges $59 per incident for Vista support, and you'll find similar costs with other software companies.
If desired, you can also purchase an annual support contract. If you purchase an annual contract, we provided unlimited support. The annual support contract is $150.
You'll find that our rates are very, very reasonable -- and the support you receive is outstanding.
We don't outsource support. You get top-notched help from the people who know the program the best.
But, in most situations, you'll find that it's not necessary to seek support. AnyPO, itself, has a simple, natural feel to it. It's easy enough to use that some users rarely ever refer to the help documention. Each of the screen displays throughout the program help guide you from one process to another.
We believe that most users would rather help themselves, and we've included hundreds of pages of help documentation with the program. The documentation covers all aspects of the program and includes helpful hints and suggestions. You can reach the help documentation by clicking on the "Help" buttons found throughout the program or selecting HELP > SEARCH HELP from the menu on top of the screen.
AnyPO's Built-in Help System
AnyPO has an extensive help system built into the program. We take great pride in the help system, and are constantly updating it, trying to make it even better. Each year we look carefully at users' questions, and if we find that we are missing useful information, we add it or refine the existing material.
Many computer software programs have only rudimentary help information which requires you to search the web or to seek out other sources of documentation in order to run the program.
AnyPO isn't like that. We think that full and complete help documentation should come right along with the program. You shouldn't have to look elsewhere to figure out how to do something.
All in all, you'll find that AnyPO's built in help system a refreshing change from most software out there.
How to Reach Us & A Note About Calling
We understand that despite all of the help documentation provided with the program, questions will come up. If you can't find an answer to a problem, then, by all means, you are more than welcome to contact us.
You can reach us by emailing us or by calling. You'll be happy to know that you don't have to fill out an on-line form or wade through a phone menu system. You'll also happy to know that we take care of all support in-house. You won't be sent to deal with someone in a remote "call center." Rather, you'll be able to talk and/or correspond with members of our programming staff who know the program better than anyone.
Our email and phone support numbers are found here: Contact
AnyPO is another carefully crafted software program from:
Great Rift Software 
Innovation, Excellence and Service